Privacy Policy

1. Who we are

Flip Marketing is an independent marketing studio. This privacy policy describes how we collect, use, store and protect personal information when you visit our website, fill out a contact form, or otherwise interact with us.

2. What we collect

We only collect information you voluntarily provide, such as your name, email address, phone number, business name and any details you share about your business when you contact us.

We also collect basic technical information automatically when you browse our site, including your IP address, browser type, device information and pages visited. This helps us understand how visitors use the site and improve the experience.

3. How we use your information

• Respond to your enquiries and provide the services you request.
• Send you relevant updates, marketing or follow-up communications where you have agreed to receive them.
• Improve our website, services and customer experience.
• Comply with legal obligations and protect our legitimate business interests.

4. How we share your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business, such as email, CRM, analytics and hosting platforms. These providers are only permitted to use your information for the specific services they provide to us and are required to keep it secure.

5. Cookies and analytics

Our site may use cookies and similar technologies to remember preferences, understand traffic patterns and measure performance. You can control cookies through your browser settings. Where required, we will ask for your consent before placing non-essential cookies.

6. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements. When we no longer need your information, we securely delete or de-identify it.

7. Your choices

You can ask us to access, correct or delete your personal information at any time. You can also opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

8. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access and disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Updates to this policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

11. Contact us

If you have any questions about this privacy policy or how we handle your information, please contact us:

• Email: hello@flipmarketing.com
• Phone: 0489 083 341